Troubleshooting
Problems you may get. Please click on the links to go to the troubleshooting page
- Connection Loss with Update Manager Server or vCenter Server in a Single vCenter Server System
- Connection Loss with Update Manager Server or vCenter Server in a Connected Group in vCenter Linked Mode
- Gather Update Manager Log Bundles
- Gather Update Manager and vCenter Server Log Bundles
- Log Bundle Is Not Generated
- Host Extension Remediation or Staging Fails Due to Missing Prerequisites
- No Baseline Updates Available
- All Updates in Compliance Reports Are Displayed as Not Applicable
- All Updates in Compliance Reports Are Unknown
- VMware Tools Upgrade Fails if VMware Tools Is Not Installed
- ESX/ESXi Host Scanning Fails
- ESXi Host Upgrade Fails
- The Update Manager Repository Cannot Be Deleted
- Incompatible Compliance State
Gather Update Manager Log Bundles
You can gather information about recent events on the Update Manager server for diagnostic purposes. When Update Manager and vCenter Server are installed on the same machine, you can also gather the vCenter Server log bundle together with the Update Manager log bundle.
Procedure
- Log in to the machine on which Update Manager is installed.
- To obtain the complete set of the logs, you should log in with the user name and password used for
- installing Update Manager.
- Select Start > All Programs > VMware > Generate Update Manager log bundle
- Log files are generated as a ZIP package, which is stored on the current user’s desktop.
