Error: Customization of the guest operating system ‘rhel5_64Guest’ is not supported in this configuration

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The problem

An error appears when you try and deploy a VMware template following an upgrade of VMware and/or vCenter

“Customization of the guest operating system ‘rhel5_64Guest’ is not supported in this configuration. Microsoft Vista (TM) and Linux guests with Logical Volume Manager are supported only for recent ESX host and VMware Tools versions.”

The Resolution

  • Turn the VM Template back into a Virtual Machine
  • Power On
  • Install VMware Tools
  • Check no additional hardware has been changed. Sometimes changing the SCSI controller from LSI Parallel to LSI SAS can cause issues on Linux machines
  • Power Off machine
  • Convert the VM back to a template

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